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August 15, 2019

Can the convergence of Social Media and Service Management compliment the employee experience, convert to more sales and provide an enhanced level of connectedness internally and externally with an organisation?

February 6, 2019

The latest foundation of young Australians (FYA) 2018 report reveals that only 50% of 25year olds are working full-time, this is down 57% compared to 2006.  

This report echoes a realisation that the modern workplace is driving a new profile of employee with an increase...

November 23, 2018

"Kirk managed myself and a number of other Business Analysts on a large scale ITIL/ITSM transition program in the banking industry.His knowledge, experience and leaderships skills were exceptional, taking the team through many challenges to develop us into a mature and...

November 23, 2018

"“Kirk is an extremely capable consultant with deep expertise in the area his current focus (Service Management)....Having worked closely with Kirk as a fellow consultant for about 10 months, I can say that that he is a clear thinker with ability to turn cluttered situ...

November 23, 2018

"I always considered the work Kirk did with my organisation in the past was of excellent quality. Kirk's extensive SM knowledge, ability to listen and ability to work with all types of individuals to ensure success are the things that make him successful. I respect the...

November 23, 2018

"I first met Kirk when he was helping Sydney Trains come to terms with improving their application portfolios general IT performance. When at Transport it became evident to me that he had strengths in breaking down complex situations into small easy to understand steps...

November 23, 2018

"I have had the pleasure of working with Kirk Penn during one of our major project initiatives. During this time Kirk maintained a professional and positive attitude and was very attentive to the needs of our organisation.  He worked in a difficult environment where ga...

November 23, 2018

"Rumble Asia engaged Kirk Penn and Service Management Specialists to support a major ITSM implementation and roll out across s 14 countries within the Asia Pacific region for tier one Insurance provider.  Kirk demonstrated a deep understanding of Service Management and...

November 9, 2018

How a Large Real Estate Company Focused on Formalising ITSM to Gain Credibility with the Business Improve the IT Performance and Build a High-Performing Team.

November 8, 2018

How a Major Business Disruption was the Catalyst for Formalising the Major Incident Management Process, Structuring Communications and Empowering the Executive Team to Gain Control During Major Business Disruptions

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