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thought leadership, perspective & guidance to stimulate & inspire improvement......

July 7, 2020

Let’s face it: time is money. It sounds cliche, but there are few statements about time that is more true than that. 

When it comes to the internal processes that make your company tick, throwing away extra time with inefficiencies or unnecessary tasks is...

June 29, 2020

While the idea of an annual hack-athon or company ideation competition can appeal as a great idea for many organizations attempting to keep up, in a lot of cas

June 17, 2020

While it’s only natural for corporate leaders to get excited about the latest technology, Modern Service Management continues to evolve as the essential element

June 17, 2020

A ‘High Performing Team’ is commonly used within the corporate environment. It's often used as a desired target during a transformation or people focused impro

August 15, 2019

Can the convergence of Social Media and Service Management compliment the employee experience, convert to more sales and provide an enhanced level of connectedness internally and externally with an organisation?

February 6, 2019

The latest foundation of young Australians (FYA) 2018 report reveals that only 50% of 25year olds are working full-time, this is down 57% compared to 2006.  

This report echoes a realisation that the modern workplace is driving a new profile of employee with an increase...

November 23, 2018

"Kirk managed myself and a number of other Business Analysts on a large scale ITIL/ITSM transition program in the banking industry.His knowledge, experience and leaderships skills were exceptional, taking the team through many challenges to develop us into a mature and...

November 23, 2018

"“Kirk is an extremely capable consultant with deep expertise in the area his current focus (Service Management)....Having worked closely with Kirk as a fellow consultant for about 10 months, I can say that that he is a clear thinker with ability to turn cluttered situ...

November 23, 2018

"I always considered the work Kirk did with my organisation in the past was of excellent quality. Kirk's extensive SM knowledge, ability to listen and ability to work with all types of individuals to ensure success are the things that make him successful. I respect the...

November 23, 2018

"I first met Kirk when he was helping Sydney Trains come to terms with improving their application portfolios general IT performance. When at Transport it became evident to me that he had strengths in breaking down complex situations into small easy to understand steps...

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