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June 7, 2018

“Kirk is a total professional with a great amount of ITIL knowledge and experience. I engaged Kirk in an ITIL mentor role and this has been very successful. His easy communication style and thoughtful approach has been much appreciated in helping us on our ITIL journey...

April 4, 2018

“Kirk managed myself and a number of other Business Analysts on a large scale ITIL/ITSM transition program in the banking industry. His knowledge, experience and leaderships skills were exceptional, taking the team through many challenges to develop us into a mature an...

February 2, 2018

“I can't thank Kirk Penn enough for all the pertinent information and real-world experiences shared with me in field of IT Service Management & Organisational Change Management.

Trademark qualities that impressed me has been his ‘sincerity’ to his clients where he encou...

November 22, 2017

“Kirk exemplifies professionalism. His is very well educated and knowledgeable in his field of Service Management, and is without question a senior expert in this field. His calm and pleasant demeanour when faced with any challenge, especially high pressure situations,...

October 5, 2017

"Thank you for providing me such insightful awareness on ITIL. What I really enjoyed is the simplicity of the explanation of the ITIL jargon, and not the use of another technical term to explain ITIL.This approach helped me to provide my suggestions for implementing so...

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