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August 15, 2019

Can the convergence of Social Media and Service Management compliment the employee experience, convert to more sales and provide an enhanced level of connectedness internally and externally with an organisation?

February 6, 2019

The latest foundation of young Australians (FYA) 2018 report reveals that only 50% of 25year olds are working full-time, this is down 57% compared to 2006.  

This report echoes a realisation that the modern workplace is driving a new profile of employee with an increase...

November 9, 2018

How a Large Real Estate Company Focused on Formalising ITSM to Gain Credibility with the Business Improve the IT Performance and Build a High-Performing Team.

November 8, 2018

How a Major Business Disruption was the Catalyst for Formalising the Major Incident Management Process, Structuring Communications and Empowering the Executive Team to Gain Control During Major Business Disruptions

October 25, 2018

How ITSM Expertise Helped to Establish & Centralise a Global Group Operating Model Across 18 Business Units & 14 Countries

October 25, 2018

How an Iconic National Accountancy Reduced Incidents & Improved IT Change Controls

September 30, 2017

How a Large Utilities Company Targeted Software Asset Management Process Improvements Prior to Kicking off Major Transformation Activities

October 1, 2015

How a Large Government Agency Consolidated Eight Separate IT Change Management Processes into a Single & Modern Enterprise IT Change Management Process

October 1, 2013

How Combining Two Separate Global IT Frameworks Helped IT to Anticipate Business Demand

October 31, 2012

How a Major Transport Agency Simplified IT Enhancements Across 450 Applications into Three Major Releases per Year.

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