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November 8, 2018
How IT Service Management Processes Became Critical to the Transition & Delivery of 12 Telco Services Valued at Over $100M per Year.
October 31, 2017
How a Focus on Developing New ITSM Processes Provided an Enhanced Level of IT Support & Controls Prior to a Major ERP System Refresh
October 1, 2016
How Taking a Pragmatic Approach to Unpacking a Conceptual Target State Shared Services Model Allowed IT to Lead the Transition into the New Model
September 30, 2015
How Three Government Agencies, Seven Teams & Two External Service Providers Defined a Single Way to Work to Support a Newly Created Government One-Stop Shop
September 1, 2010
How a Large Utilities Company Leveraged an ITSM-Based Support Model to Underpin Transformation
Social Media & Service Management - How they compliment each other to rock the modern workplace...
August 15, 2019
How Modern Service Management can help to Retain High Performing Talent
February 6, 2019
Overcoming Ambiguity with SIAM: 5 Considerations for more Meaningful Service Provider Partnerships
October 1, 2018
Digital Transformation - Marathon or Sprint?
September 1, 2018
8 Key Techniques to Help You to Identify Service Management Quick Wins
July 31, 2018
Maturing Your Service Management Capabilities - A Potential Lucrative Revenue Stream
June 30, 2018
Developing a Service Management Process Model? Have You Considered These 7 Things?
May 31, 2018
Out of the Box IT Service Management Solutions
April 30, 2018
Taking an Organisation on an ITIL Journey? Key Considerations For Implementers
March 31, 2018
IT Service Management - Demarcations Between Building Baseline Capability and Continuous Improvement
February 28, 2018
Five Key Tips on How to Build 'Service' Specific Service Level Agreements
January 31, 2018
One of the Most Important Activities to Do This Year is to Document Your Services Catalogue
December 31, 2017
Dropping Technology Alone Won't Be Enough For the Future
November 30, 2017
Dealing With the Ego When Implementing Service Management
IT Service Management Success - Getting Your Sponsors On Board Early Is the Key
September 30, 2017
Are You Creating Strategies for Service Management Growth?
August 31, 2017
Process Improvement is a Journey
July 31, 2017
IT Service Management - Are You a Visionary or a Doer?
June 30, 2017
Don't Implement ITIL - Commit to Process Improvement!
May 31, 2017