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November 8, 2018

How IT Service Management Processes Became Critical to the Transition & Delivery of 12 Telco Services Valued at Over $100M per Year.

October 31, 2017

How a Focus on Developing New ITSM Processes Provided an Enhanced Level of IT Support & Controls Prior to a Major ERP System Refresh

October 1, 2016

How Taking a Pragmatic Approach to Unpacking a Conceptual Target State Shared Services Model Allowed IT to Lead the Transition into the New Model

September 30, 2015

How Three Government Agencies, Seven Teams & Two External Service Providers Defined a Single Way to Work to Support a Newly Created Government One-Stop Shop

September 1, 2010

How a Large Utilities Company Leveraged an ITSM-Based Support Model to Underpin Transformation

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