#CASESTUDY

Service Management Specialists Blog

Our blog explores the real challenges leaders face in Service Management and Service Delivery - from visibility and decision-making, to self-service, knowledge, AI, and operational improvement. We share practical insights, proven frameworks, and real-world perspectives to help organisations move from reactive operations to confident, scalable service delivery.

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Defining Formal Support & Service Level Agreements Between Multiple Agencies & Service Provi

How Three Government Agencies, Seven Teams & Two External Service...

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Enabling a Modern Approach for Managing Environment Requests

How Introducing a Formal Process for Requesting and Fulfilling...

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Leading the Transformation of IT into an Enterprise Shared Services Business Model

How Taking a Pragmatic Approach to Unpacking a Conceptual Target...

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LEADING INNOVATION, 0, DIGITAL TRANSFORMATION, DIGITAL EXPERIENCE, kirknatalie, CUSTOMER REVIEWS, SIAM, ITSM, All Posts, BLOG | ARTICLE, #CASESTUDY, TRANSITION SERVICES, MODERN ITSM SOLUTIONS, Defining Formal Support & Service Level Agreements, Practical ITSM Expertise Kick Starts Major Telco T, Enabling ITSM to Prepare an IT Organisation for a, See All

Consolidating ITSM Across 14 Countries into a Single Unified Operating Model

How ITSM Expertise Helped to Establish & Centralise a Global...

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ITSM Guidance & Advisory - National Charity Organisation

How a Six-Point Summary & Recommendations Plan Provided a CIO with...

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LEADING INNOVATION, How Modern Service Management can help to Retain H, 0, Social Media & Service Management - How they compl, DIGITAL TRANSFORMATION, DIGITAL EXPERIENCE, kirknatalie, CUSTOMER REVIEWS, SIAM, ITSM, All Posts, BLOG | ARTICLE, #CASESTUDY, TRANSITION SERVICES, MODERN ITSM SOLUTIONS, Applying a Focus on ITSM to Improve the Employee E, See All