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 Free Service Management Webinars 

These practical learning sessions are delivered by Founder & Principal Advisory Consultant, Kirk Penn, one of the most experienced and trusted Service Management advisors in Australia.

Each event is stand-alone, but they are complementary, and designed to help digital leaders and IT professionals make sense of the rapidly-transforming Service Management landscape, where simplifying business process and creating modern work practices to deliver more value is a strategic imperative.

 

We hold these events weekly. You’re welcome to attend any, or all of our webinars.

 

Scaling Innovation with Modern Service Management

  • What are the foundations for Innovation?

  • How does Modern Service Management underpin the scalability of a new innovative product|value|revenue stream? 

  • What is the minimum required from an SM perspective?

  • What are the typical roadblocks to scaling a new Innovation within the enterprise environment?

  • Valuable Insights, Strategies & Roadmap to Scale your Innovations 

Expanding Self Service & the Service Catalogue Beyond IT

  • Why is Self Service & the Service Catalogue so important within the enterprise?

  • Define your Self Service Strategy with our Free 'Blueprint'

  • What does a great Employee / Customer Experience look & feel like?

  • How to avoid the pitfalls & gotchas to ensure your employees and customers love the Self Service Experience

  • Walkthrough of a Self Service Roadmap

Understanding the connection between  High Performing Teams and Personal Wellbeing 

  • Why is Self Service & the Service Catalogue so important within the enterprise?

  • Define your Self Service Strategy with our Free 'Blueprint'

  • What does a great Employee / Customer Experience look & feel like?

  • How to avoid the pitfalls & gotchas to ensure your employees and customers love the Self Service Experience

  • Walkthrough of a Self Service Roadmap

 

Root Cause Analysis: Masterclass

This is a free 45 minute session, with Q&A… It’s ideal for leaders and technical operational folks, or those who have an interest in using Root Cause Analysis to drive out improvements initiatives and overcome inefficiencies.

  •  Root Cause Analysis - key challenges & how to overcome them

  • The most effective techniques for Root Cause analysis

  • Our ‘Blueprint’ for adopting & establishing Root Cause Analysis

  • Strategies & Techniques to help you adopt Root Cause Analysis 

Dates:

Friday 2nd of October 2020

10:00am - 10:45am, Sydney Australia Time

Friday 6th of November 2020

10:00am - 10:45am, Sydney Australia Time

Unlocking the value of Modern Service Management within the Transformation

  • What is Modern Service Management ?

  • How Service Management is at the heart of Transformation

  • The Difference between Business & IT Transformation and how Service Management underpins both

  • The fundamentals of Service Management within the Transformation

Dates:

Thursday 17th of October 2019

8:15am - 9:00am, Martin Place, Sydney

Thursday 21st of November 2019

8:15am - 9:00am, Martin Place, Sydney

Successful Service Provider Transitions with SIAM*

(*Service Integration & Management)

  • What does a Modern Service Provider & Client Relationship look like?

  • What SIAM Is & Is Not 

  • The 5 key SIAM considerations for successful Service Provider Transitions

Dates:

Thursday 15th of August 2019

8:15am - 9:00am, Martin Place, Sydney

Meet the Speaker: Kirk Penn

Kirk is the founder and Principal Advisory consultant at Service Management Specialists a boutique Sydney based IT Service Management consulting practice. 

He is a certified ITIL Expert and has over 20 years experience executing improvements and transformations for large complex enterprises.

case studies​

How a Large Real Estate Company Focused on Formalising ITSM to Gain Credibility with the Business Im...

How a Major Business Disruption was the Catalyst for Formalising the Major Incident Management Proce...

How IT Service Management Processes Became Critical to the Transition & Delivery of 12 Telco Service...

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