Free Service Management Webinars
These practical learning sessions are delivered by Founder & Principal Advisory Consultant, Kirk Penn, one of the most experienced and trusted Service Management advisors in Australia.
Each event is stand-alone, but they are complementary, and designed to help digital leaders and IT professionals make sense of the rapidly-transforming Service Management landscape, where simplifying business process and creating modern work practices to deliver more value is a strategic imperative.
We hold these events weekly. You’re welcome to attend any, or all of our webinars.
Scaling Innovation with Modern Service Management
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What are the foundations for Innovation?
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How does Modern Service Management underpin the scalability of a new innovative product|value|revenue stream?
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What is the minimum required from an SM perspective?
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What are the typical roadblocks to scaling a new Innovation within the enterprise environment?
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Valuable Insights, Strategies & Roadmap to Scale your Innovations
Expanding Self Service & the Service Catalogue Beyond IT
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Why is Self Service & the Service Catalogue so important within the enterprise?
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Define your Self Service Strategy with our Free 'Blueprint'
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What does a great Employee / Customer Experience look & feel like?
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How to avoid the pitfalls & gotchas to ensure your employees and customers love the Self Service Experience
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Walkthrough of a Self Service Roadmap
Understanding the connection between High Performing Teams and Personal Wellbeing
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Why is Self Service & the Service Catalogue so important within the enterprise?
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Define your Self Service Strategy with our Free 'Blueprint'
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What does a great Employee / Customer Experience look & feel like?
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How to avoid the pitfalls & gotchas to ensure your employees and customers love the Self Service Experience
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Walkthrough of a Self Service Roadmap
Root Cause Analysis: Masterclass
This is a free 45 minute session, with Q&A… It’s ideal for leaders and technical operational folks, or those who have an interest in using Root Cause Analysis to drive out improvements initiatives and overcome inefficiencies.
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Root Cause Analysis - key challenges & how to overcome them
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The most effective techniques for Root Cause analysis
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Our ‘Blueprint’ for adopting & establishing Root Cause Analysis
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Strategies & Techniques to help you adopt Root Cause Analysis
Dates:
Friday 2nd of October 2020
10:00am - 10:45am, Sydney Australia Time
Friday 6th of November 2020
10:00am - 10:45am, Sydney Australia Time
Unlocking the value of Modern Service Management within the Transformation
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What is Modern Service Management ?
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How Service Management is at the heart of Transformation
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The Difference between Business & IT Transformation and how Service Management underpins both
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The fundamentals of Service Management within the Transformation
Dates:
Thursday 17th of October 2019
8:15am - 9:00am, Martin Place, Sydney
Thursday 21st of November 2019
8:15am - 9:00am, Martin Place, Sydney
Successful Service Provider Transitions with SIAM*
(*Service Integration & Management)
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What does a Modern Service Provider & Client Relationship look like?
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What SIAM Is & Is Not
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The 5 key SIAM considerations for successful Service Provider Transitions
Dates:
Thursday 15th of August 2019
8:15am - 9:00am, Martin Place, Sydney
Meet the Speaker: Kirk Penn
Kirk is the founder and Principal Advisory consultant at Service Management Specialists a boutique Sydney based IT Service Management consulting practice.
He is a certified ITIL Expert and has over 20 years experience executing improvements and transformations for large complex enterprises.
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