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These practical learning sessions are delivered by Founder & Principal Advisory Consultant, Kirk Penn, one of the most experienced and trusted Service Management advisors in Australia.

Each event is stand-alone, but they are complementary, and designed to help digital leaders and IT professionals make sense of the rapidly-transforming Service Management landscape, where simplifying business process and creating modern work practices to deliver more value is a strategic imperative.


We hold these events at Regus executive suites in Sydney for up to 15 people and each event is fully catered. You’re welcome to attend any, or all, of our events.


Scaling Innovation with Modern Service Management

  • What are the foundations for Innovation?

  • How does Modern Service Management underpin the scalability of a new innovative product|value|revenue stream? 

  • What is the minimum required from an SM perspective?

  • What are the typical roadblocks to scaling a new Innovation within the enterprise environment?

  • Valuable Insights, Strategies & Roadmap to Scale your Innovations 


Thursday 19th of September 2019

8:15am - 9:00am, Martin Place, Sydney

Expanding Self Service & the Service Catalogue Beyond IT

  • Why is Self Service & the Service Catalogue so important within the enterprise?

  • Define your Self Service Strategy with our Free 'Blueprint'

  • What does a great Employee / Customer Experience look & feel like?

  • How to avoid the pitfalls & gotchas to ensure your employees and customers love the Self Service Experience

  • Walkthrough of a Self Service Roadmap


Thursday 25th of July 2019

8:15am - 9:00am, Martin Place, Sydney


Unlocking the value of Modern Service Management within the Transformation

  • What is Modern Service Management ?

  • How Service Management is at the heart of Transformation

  • The Difference between Business & IT Transformation and how Service Management underpins both

  • The fundamentals of Service Management within the Transformation


Thursday 17th of October 2019

8:15am - 9:00am, Martin Place, Sydney

Thursday 21st of November 2019

8:15am - 9:00am, Martin Place, Sydney

Successful Service Provider Transitions with SIAM*

(*Service Integration & Management)

  • What does a Modern Service Provider & Client Relationship look like?

  • What SIAM Is & Is Not 

  • The 5 key SIAM considerations for successful Service Provider Transitions


Thursday 15th of August 2019

8:15am - 9:00am, Martin Place, Sydney

Meet the Speaker: Kirk Penn

Kirk is the founder and Principal Advisory consultant at Service Management Specialists a boutique Sydney based IT Service Management consulting practice. 

He is a certified ITIL Expert and has over 20 years experience executing improvements and transformations for large complex enterprises.

How a Large Real Estate Company Focused on Formalising ITSM to Gain Credibility with the Business Im...

How a Major Business Disruption was the Catalyst for Formalising the Major Incident Management Proce...

How IT Service Management Processes Became Critical to the Transition & Delivery of 12 Telco Service...

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