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Kirk is a certified ITIL expert and has worked on a variety of ITSM based transformation programs for more than 20 public and private organisations over the past 15 years spanning Utilities, Telecommunications, Banking & Finance, Government & Public Sector, Real Estate & Transportation industries.

 

He is regularly called on by senior leaders and executives to provide ITSM strategy and guidance on complex projects across Asia Pacific.

How a Large Real Estate Company Focused on Formalising ITSM to Gain Credibility with the Business Im...

How a Major Business Disruption was the Catalyst for Formalising the Major Incident Management Proce...

How IT Service Management Processes Became Critical to the Transition & Delivery of 12 Telco Service...

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