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Our core ITSM Process based improvement services underpin business transformation from guidance to delivery.  

 

As a trusted partner we deliver IT Operational Service Improvements (Tactical & Strategic), Process Improvements, ‘Body of Knowledge' development, ITSM Toolset & Technology Implementations.

  • Incident Management and Service Desk Services

  • Service Catalogue Management

  • Request Fulfilment

  • Problem Management

  • IT Governance Modelling

  • Software Asset Management

  • Release Management

  • Configuration Management & Asset Management (SACM)

  • Demand Management 

  • IT Financial Charge Back Management

  • Service Design

  • Service Level Management

  • IT Service Continuity Management

  • Service Transition

  • Change Management (Change Control)

  • IT Services Orientation

  • SIAM - Multisource & Federated Operating Modelling

  • Availability Management

 

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