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Modern ITSM Solutions

...Kirk demonstrated a deep understanding of Service Management and supported the project through gap analysis, solution design and the overall delivery of the functional specification...

Justin Dymock, Principal Consultant Sourcing & Talent Acquisition, Rumble Asia




Strategic ITSM Advisory

Service Management specialists are process experts with deep experience in unpacking complexities and simplifying internal processes.

Our heritage is ITIL and IT Service Management; we’re known for providing strategic ITSM solutions as part of some of the most complex projects in Australia and Asia Pacific and that’s why we are relied upon as the starting point for many companies that contact us.


However, most clients soon begin to access our full range of strategic best practice services drawing on our knowledge to create Strategic goals, Operational uplift Strategies, Service Design, Capability Design, Road-Maps, Strategic and Tactical Implementation Plans, Capability Gap Analysis, Operational Maturity Assessments and snapshots, Tactical Improvements plans (Getting the ‘House in Order’), Operational Discovery, key focus areas & improvement pathways.


Process Development & Improvement Delivery

Our core ITSM Process based improvement services underpin business transformation from guidance to delivery.  


As a trusted partner we deliver IT Operational Service Improvements (Tactical & Strategic), Process Improvements, ‘Body of Knowledge' development, ITSM Toolset & Technology Implementations.

  • Incident Management and Service Desk Services

  • Service Catalogue Management

  • Request Fulfilment

  • Problem Management

  • IT Governance Modelling

  • Software Asset Management

  • Release Management

  • Configuration Management & Asset Management (SACM)

  • Demand Management 

  • IT Financial Charge Back Management

  • Service Design

  • Service Level Management

  • IT Service Continuity Management

  • Service Transition

  • Change Management (Change Control)

  • IT Services Orientation

  • SIAM - Multisource & Federated Operating Modelling

  • Availability Management

Develop your own Centre of Excellence

Operational Excellence

Stimulating employees to embrace modern and productive practices requires a solid plan and continuous reinforcement.  Service Management Specialist are experts in building internal client teams and capabilities that energise employees and develop highly productive teams. We mobilise Service Management Specialist experts to develop and refine Operating Models, Role and responsibility definitions, People and deliver organisational Change.


case studies​

Can the convergence of Social Media and Service Management compliment the employee experience, conve...

The latest foundation of young Australians (FYA) 2018 report reveals that only 50% of 25year olds ar...

How a Large Real Estate Company Focused on Formalising ITSM to Gain Credibility with the Business Im...

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