• Kirk Penn

Are You Creating Strategies for Service Management Growth?

You may be contemplating a new initiative or you may have worked hard to build stability and repeatability into your existing service management capabilities... So what are you doing about continuing to grow these capabilities and gather the momentum?

"Without continual growth and progress, such words as improvement, achievement, and success have no meaning." - Benjamin Franklin

In recent times I have worked with a couple of clients who have initially said to me, 'We've done service management,' and from their perspective they believe the effort and focus applied to date has delivered a solution that meets their needs. I can understand such a response and in most cases these clients had applied significant effort and leveraged best practices to streamline and formalize their IT Operations. The only thing constant in IT is change; therefore committing to an ongoing service management growth program can significantly save an organization significant time and money.

In relation to my client example, in reality they had only just started on their journey. It's how we continue to sustain and build on these initial foundational capabilities that really matter. It's important to note at that not every organisation needs to build and mature their service management capabilities to a level 5 maturity however what they need to do is to build their capabilities to meet their own unique and specific needs, and in most cases this can be a journey of discovery as they grow and mature and start to realize the benefits of a formal way of operating. So, what are your strategies for sustaining growth and building momentum with your current service management capabilities?

With the start of a new year - I wanted to provide you with some key considerations that will help you to make 2011 a real success.

1. Do you have comprehensive plan for how you plan to grow, develop and embed your current capabilities?

2. Are your service management goals realistic - expected time frames, resources available to you and your budget?

3. Have you developed a mechanism to ensure you can track your progress?

4. Do you foster an open approach that allows for change as you progress?

5. Do you seek great advice from people who have been there before, and successfully overcome the challenges you face?

6. Do you allocate and spend time 'off the pitch' - planning, researching and refining your knowledge and approach

7. Do you surround yourself with positive people, people who share your vision?

8. Do you know when you have achieved key milestones and phases of importance?

Good Luck, Until Next Time,


About The Author:

Kirk is the Founder and Principal Advisory Consultant at Service Management Specialists, he helps people and organisations to improve the way they plan, design and operate Information Technology specifically within the IT Service Management & IT Process Improvement domains for the modern workplace. Kirk has provided guidance to hundreds of people around the world, helping to bridge the gap between theoretical knowledge and real world experience.

#ITSM #ITIL #ServiceManagement #ITProcessImprovement #modernservicemanagement

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