• kirknatalie

"ITSM Transition & Process Implementation"


“Kirk exemplifies professionalism. His is very well educated and knowledgeable in his field of Service Management, and is without question a senior expert in this field. His calm and pleasant demeanour when faced with any challenge, especially high pressure situations, demonstrates a character that is only built through experience and awareness of how to attain the desired outcomes. He is able to skillfully assess and analyse the maturity of an organisation’s processes and methodologies, and clearly articulate the change required to take his customers on that journey of change. Kirk is comfortable at any level of an organisation, dealing with senior executives at their level. I highly recommend Kirk as a Service Management expert, and look forward to working with him again in the future”


Murray Taylor

Head of Digital Delivery

Consumer Commerce

#REVIEWS

Recent Posts

See All

“ITIL Mentor Role”

“Kirk is a total professional with a great amount of ITIL knowledge and experience. I engaged Kirk in an ITIL mentor role and this has been very successful. His easy communication style and thoughtful

“Exceptional Leadership Skills”

“Kirk managed myself and a number of other Business Analysts on a large scale ITIL/ITSM transition program in the banking industry. His knowledge, experience and leaderships skills were exceptional, t

|    © 2015 by Service Management Specialists PTY Ltd    |    

Service Management Specialists_logo_Clear