Service Management Specialists Privacy Policy

Last updated: 25 August 2025

Service Management Specialists (SMS) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage with our services.

1. Information We Collect

• We may collect the following types of information:
• Personal Information – such as your name, email address, phone number, job title, and organisation details when you submit forms, register for resources, or contact us.
• Usage Data – including your IP address, browser type, pages visited, and time spent on our site, collected automatically through cookies and analytics tools.
• Service Information – details you provide when enquiring about or engaging in our consulting services.

2. How We Use Your Information

• We use your information to:
• Provide and improve our services.
• Respond to your enquiries and requests.
• Send you relevant resources, newsletters, or marketing communications (if you opt in).
• Analyse website usage to enhance user experience.
• Comply with legal or regulatory obligations.

3. Disclosure of Your Information

• We will not sell or rent your personal information. We may share it with trusted third parties where necessary to:
• Deliver our services (e.g., cloud service providers, email platforms).
• Comply with legal requirements or protect our legal rights.
• Support marketing and analytics, strictly in accordance with this policy.
• All third-party providers are required to handle your data securely and in line with Australian privacy laws.

4. Cookies & Analytics

• Our website uses cookies and analytics (e.g., Google Analytics) to track usage patterns. These tools help us improve site performance and tailor content. You can disable cookies in your browser settings, but some features may not function properly.

5. Data Security

• We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. However, no method of electronic storage or transmission is 100% secure.

6. Your Rights

• Under the Australian Privacy Principles, you have the right to:
• Request access to the personal information we hold about you.
• Request corrections to your personal information.
• Opt out of receiving marketing communications.
• To exercise these rights, please contact us using the details below.

7. Third-Party Links

• Our website may contain links to external websites. We are not responsible for the privacy practices of those sites and encourage you to review their policies.

8. Changes to This Policy

• We may update this Privacy Policy from time to time. Updates will be posted on this page with the revised “Last updated” date.