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Service Experiences & Digital Workflows 

Service experiences continue to emerge as a key driver within digital transformation. Digitize complex manual routines, outdated spreadsheets and elaborate email trails. Digital workflows eliminate operational chaos by automating low level tasks and activities.

Service:

an act of helpful activity; help; aid:

 

Experience:

an event or occurrence which leaves an impression on someone.

No matter if your focus is on productivity gains or supporting transformation objectives. Create great service experiences: 

  • Automate work streams and requests from initiation to completion

  • Raise the credibility of IT with the business

  • Minimise manual tasks and activities

  • Focus on end to end Service experiences

  • Define strategies to place employees and customers at the center of what you do

  • Optimise technology investments

How we can help you?

 We focus on providing independent guidance to help you design great service experiences. Including:

  • Service Catalogs

  • Human Centered Design

  • Service Design

  • Journey Mapping

  • End to End Experiences

case studies​

How a Large Real Estate Company Focused on Formalising ITSM to Gain Credibility with the Business Im...

How a Major Business Disruption was the Catalyst for Formalising the Major Incident Management Proce...

How IT Service Management Processes Became Critical to the Transition & Delivery of 12 Telco Service...

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