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Services

Strategic ITSM Technology Partnerships

Partner with industry leading ITSM Technology providers and delivery partners to provide ITSM expertise and assitance to support and align client investments.

IT Service Management Consulting

Trusted advsisory and strategic IT consulting expertise: Future Proofing IT Investments - Business Analysis, Current State Modelling, Gap Analysis, Future State Modelling and IT Services Orientated adoption.

IT Process Improvement 

Process Design, Process Development, Process Implementation and Improvement. Global Best Practices capability alignment, Maturity Indications and Assessments. 

Practice Areas & Expertise
  • Incident Management & Service Desk

  • Service Catalogue, Request Fulfilment & IT Services Orientation

  • Problem Management

  • IT Governance Modelling 

  • Software Asset Management

  • Change Management

  • Release Management

  • Configuration Management & Asset Management (SACM)

  • Demand Management 

  • Multisoucing & Federated Operating Modelling

  • IT Financial Charge Back Management 

  • Service Design & Service Portfolio Management

  • Service Level Management

  • Availablity Management 

  • IT Service Continuity Management

Service Management Mentor 

Service Management Mentor is a simple customized IT Improvement Mentoring program that helps people & organisations to gain better results without the expense of a fulltime consultantancy engagement. more...

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