"Thank you for providing me such insightful awareness on ITIL. What I really enjoyed is the simplicity of the explanation of the ITIL jargon, and not the use of another technical term to explain ITIL.This approach helped me to provide my suggestions for implementing some ITIL processes and gave me the leverage to discuss with my ITIL certified colleagues. The structure and content of the course helped my understanding of the concepts of ITIL. Major benefit from this course has seen the implementation of best practice in the Service Operations on one of the projects for the following processes: Incident Management and Problem Management and tied to Root Cause Analysis.I would recommend your course to all who wants to gain an understanding of ITIL and I look forward to pursue my knowledge of ITIL through the other courses that you offer. Last but not least, your involvement in providing personal support was valuable as always good to discuss new ideas with an Expert"