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Take a FREE 30 Minute Consult...
Get Service Management Expert Guidance on...
- Articulating your vision into a clear actionable plan
- Crushing your operational improvement KPI's
- Uplifting your overall maturity so you can focus on innovation and driving more business value
One thing that sets us apart is our ability to listen, you will meet with an ITSM expert on a 30-minute call to understand your current state, your challenges and your vision.
You will walk away with your top 5 priorities identified and you'll also receive a high-level action plan for each priority, from minor tweaks to significantly reducing overwhelm. No tricks and No obligation.
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Modern Service Management
Service Experiences
Service experiences (both employee and customer) are emerging with importance as a key driver and as a point of difference for organisations seeking to differentiate themselves within the market and attract and retain customers and great talent.
Current Capability & Maturity
A detailed understanding of an organisations current abilities to deliver desired outcomes. Typically comprising of various dimensions including people, policies, processes, partnerships, communications and technologies.
ITSM Strategy & Vision
A strategy is focused at defining a plan of action to achieve long term goals and objectives. A Modern Service Management Strategy underpins the overall IT strategy, by outlining specific plans across each component of the Modern Service Management framework in a purposeful way.
Operating Model & People
People are the organisations most precious resource, consideration and the ongoing development of people is essential to achieving successful objectives. An operating model is a (visual) delivery mechanism and acts as a blueprint for delivering value.
Processes
A process formalises the sequence of specific activities and or tasks that are undertaken to deliver a desired outcome. The goal of a Modern Process is to simplify the presentation of activities to meet the needs of the audience and ensure activities and outcomes are understood quickly and comprehensively.
ITSM Technologies
An IT Service Management technology platform provides a centralised and single source of authoritive data that can be used for multiple purposes, typically various IT Service Management control processes. An ITSM platform (Single System of Record) features vary depending on market offerings. A modern ITSM platform often forms the nucleus of a Modern Service Management Strategy