Transformation Foundations

Transformation Foundations is an all-inclusive service that evaluates your current people, processes, and technologies, identifies roadblocks and places for improvement and aligns improvements with your overall Digital Transformation objectives.

Leverage our ITSM and ITIL based expertise to help you overcome common challenges, speed up your improvements, and reduce outdated and complex ways of working.

Transformation Foundations provides you with an opportunity to gain real and tangible evidence of how IT is performing overall, optimise ITSM and IT Operations improvement efforts and gain the credibility you deserve.
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Align ITSM to Business & Digital Transformation goals 
Reveal opportunities to expand and grow
Gain awareness of strengths and weaknesses
Identify critical improvement areas
Build foundation for smart business descisions
Discover Insights into overall operational health

Service Management Specialists is a group of trusted ITSM expert consultants who help organisations to improve their IT processes, technology, and employee knowledge specifically within the IT Service Management domain. Our vision is to simplify business processes and create modern work practices that enable organisations to deliver more value.

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"Thank you for providing me such insightful awareness on ITIL. What I really enjoyed is the simplicity of the explanation of the ITIL jargon, and not the use of another technical term to explain ITIL.This approach helped me to provide my suggestions for implementing some ITIL processes and gave me the leverage to discuss with my ITIL certified colleagues" Michele Lecordier. 

OUR NEW PLACE

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Projects completed for:

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OUR NEW PLACE

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ASSESS

Office

We first seek to understand your current state ITSM Process and practices. 

REVIEW

The review phase focuses on framing a series of specific recommendations for improvement.

ALIGN

The align phase focuses the delivery of a detailed ITSM Improvement and uplift plan.

How Does It Work?

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  • Assess up to 9 ITSM process/capabilities with our simple to use online questionnaires.

  • Your responses are reviewed and analysed by our team of ITSM experts.

  • Your unique maturity snapshot report is prepared and sent to you.

  • We meet with you to walk you through, share and discuss your current capabilities.

 

We first seek to understand your current state ITSM Process and practices. Our simple online questionnaires are targeted to ensure we can evaluate your current state.  Once completed,  your team of ITSM experts will review and prepare your own unique maturity snapshot providing you with tangible insights on your current capabilities in contrast to good ITSM practices and modern ways of working.  We will then meet with you to walk through walk you through, share and discuss your current capabilities.

 
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  • We start by understanding your specific goals and aspirations.  

  • Our ITSM experts frame a series of improvement themes and an overall ITSM vision for the future in alignment with global best practices.

  • We develop a clear and simple to understand Summary Recommendations presentation.

  • We meet with you to walk you through, share and discuss your unique clear path for improvement.

The review phase focuses on understanding the basics of your business, digital transformation strategy, priorities, and any other areas you want to improve on and frames specific recommendations for improvement.

We start with understanding your specific goals and aspirations in detail.  Our ITSM experts will develop a vision for the future that will keep you aligned with your long-term goals. We leverage best in class industry techniques (Six Sigma, ITIL Process Maturity Framework (PMF)) to frame improvement themes and develop series of recommendations specifically targeted to move you forward to achieve your improvement goals. You will receive an easy-to-understand Summary and Recommendations presentation providing you with clarity and framing a clear path for improvement.

 
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  • We prepare an overall ITSM Uplift and Improvement Delivery Plan including:

  • We prepare an overall ITSM Uplift and Improvement Delivery Plan including:

  • Estimated resource requirements and overall costs breakdown.

  • High level organisation change plan, identification of high-level risks and issues.

The align phase of the Transformation foundations focuses on developing a detailed ITSM Improvement and uplift plan in alignment with your priorities and improvement goals and strategies.  Your ITSM Improvement plan is created by ITSM experts and tailored to meet your specific organisation. Each step is mapped out, providing a clear process for ITSM improvement from beginning to end.  

We will then meet with you to walk you through, share and present and handover your ITSM Uplift Improvement Delivery Plan.

 

Transformation Foundations - Free Trial 

Take a Free Assessment of your Incident Management Process & Service desk or your IT Change Management Process 

OPTION 1: ASSESS Incident Management Process & Service Desk 
The Incident Management process is the IT Service Management Process focused on restoring service as quickly as possible when a disruption occurs. The Service Desk is typically the central point of contact for all incoming IT interactions from the business.  Find out how well your Incident Management and Service Desk are tracking with Transformation Foundations - Incident Management Process & Service Desk Assess  

 

OPTION 2: ASSESS Change Management Process  

The IT Change Management process is the IT Service Management Process focused on maximising the number of successful IT changes by ensuring that Changes are appropriately assessed, approved and any potential of disruption to the business is minimised.  Find out how well your Change Management Process is tracking with Transformation Foundations - Change Management Process Assess


Register below and complete the online assessment questionaire.  Once completed,  our team of ITSM experts will review your responses and prepare your own unique maturity snapshot providing you with tangible insights on your current capabilities in contrast to good ITSM practices and modern ways of working.  We will then schedule a quick call to walk through walk you through, share and discuss your current capabilities.

1. Register your details below 
2. We will send you a link to complete your online assessment
3. Your responses are reviewed and analysed by our team of ITSM experts

4. Your unique maturity snapshot report is prepared and sent to you

5. We will then schedule a quick call to walk you through, share and discuss your capabilities (obligation free)

Register Here