Transformation Foundations
Transformation Foundations is an all-inclusive service that evaluates your current people, processes, and technologies, identifies roadblocks and places for improvement and aligns improvements with your overall Digital Transformation objectives.
Leverage our ITSM and ITIL based expertise to help you overcome common challenges, speed up your improvements, and reduce outdated and complex ways of working.
Transformation Foundations provides you with an opportunity to gain real and tangible evidence of how IT is performing overall, optimise ITSM and IT Operations improvement efforts and gain the credibility you deserve.
Service Management Specialists is a group of trusted ITSM expert consultants who help organisations to improve their IT processes, technology, and employee knowledge specifically within the IT Service Management domain. Our vision is to simplify business processes and create modern work practices that enable organisations to deliver more value.
Projects completed for:
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How Does It Work?
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Assess up to 9 ITSM process/capabilities with our simple to use online questionnaires.
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Your responses are reviewed and analysed by our team of ITSM experts.
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Your unique maturity snapshot report is prepared and sent to you.
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We meet with you to walk you through, share and discuss your current capabilities.
We first seek to understand your current state ITSM Process and practices. Our simple online questionnaires are targeted to ensure we can evaluate your current state. Once completed, your team of ITSM experts will review and prepare your own unique maturity snapshot providing you with tangible insights on your current capabilities in contrast to good ITSM practices and modern ways of working. We will then meet with you to walk through walk you through, share and discuss your current capabilities.
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We start by understanding your specific goals and aspirations.
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Our ITSM experts frame a series of improvement themes and an overall ITSM vision for the future in alignment with global best practices.
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We develop a clear and simple to understand Summary Recommendations presentation.
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We meet with you to walk you through, share and discuss your unique clear path for improvement.
The review phase focuses on understanding the basics of your business, digital transformation strategy, priorities, and any other areas you want to improve on and frames specific recommendations for improvement.
We start with understanding your specific goals and aspirations in detail. Our ITSM experts will develop a vision for the future that will keep you aligned with your long-term goals. We leverage best in class industry techniques (Six Sigma, ITIL Process Maturity Framework (PMF)) to frame improvement themes and develop series of recommendations specifically targeted to move you forward to achieve your improvement goals. You will receive an easy-to-understand Summary and Recommendations presentation providing you with clarity and framing a clear path for improvement.
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We prepare an overall ITSM Uplift and Improvement Delivery Plan including:
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We prepare an overall ITSM Uplift and Improvement Delivery Plan including:
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Estimated resource requirements and overall costs breakdown.
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High level organisation change plan, identification of high-level risks and issues.
The align phase of the Transformation foundations focuses on developing a detailed ITSM Improvement and uplift plan in alignment with your priorities and improvement goals and strategies. Your ITSM Improvement plan is created by ITSM experts and tailored to meet your specific organisation. Each step is mapped out, providing a clear process for ITSM improvement from beginning to end.
We will then meet with you to walk you through, share and present and handover your ITSM Uplift Improvement Delivery Plan.