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Transition Services

...Kirk is capable of single handedly taking a client on the journey from problem definition to solution benefit realisation... Personally, he is fun guy to work with as well... 

Santosh Arunachalam, ITSM Consultant, Mahindra Satyam

 

Transition Programs

As natural change leaders we inspire and empower our clients to simplify work practices, breakdown silo’s and develop collaborative modern ways of working. 

 

Our transition services are focused on setting up for success throughout your transformation. Our expertise and ongoing support ensures your transition to contemporary practices is aligned to meet your specific organisational needs.

  • Pre-transformation Assessment & Improvements planning 

  • Transformation readiness, capability checks points and reviews.

  • Program Leadership & Management

Service Integration & Management (SIAM)

Service Integration and Management (SIAM) continues to progress with strategic importance, becoming more widely-adopted and establishing itself as the formal framework for service providers and its customers to operate within. 

 

While SIAM continues to surface globally as the way to manage outsourced services, Service delivery and partner relationships Service Management Specialists has gained significant insight and practical experience over the past 10 years to offer our clients our unique and premium SIAM service.

 

case studies​

How a Large Real Estate Company Focused on Formalising ITSM to Gain Credibility with the Business Im...

How a Major Business Disruption was the Catalyst for Formalising the Major Incident Management Proce...

How IT Service Management Processes Became Critical to the Transition & Delivery of 12 Telco Service...

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