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Our Typical Client Profile:

Our approach is simple, we focus on understanding your pain points and improvement priorities, we align our expertise and experience to overcome them.  

...Kirk worked in a difficult environment where gathering of critical business requirements information was a challenge and produced high quality output...

Chris Howard, IT Services Manager

We typically underpin Digital Transformation priorities & help organisations who are seeking to:

consolidate & streamline legacy processes, multiple business units or departments

harmonise process maturity across multiple service providers environments and ecosystems

improve or formalise communications and performance across teams

raise the credibility of IT within the business and remove IT being perceived as a cost centre

establish formal process capabilities & modern employee experiences

formalise more comprehensive response and restoration to major or critical Incidents and disruptions

develop more modern IT support & adopt contemporary operating models  

deliver large programs of work that need to transitioned into normal operations

case studies​

How a Large Real Estate Company Focused on Formalising ITSM to Gain Credibility with the Business Im...

How a Major Business Disruption was the Catalyst for Formalising the Major Incident Management Proce...

How IT Service Management Processes Became Critical to the Transition & Delivery of 12 Telco Service...

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