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...it became evident to me that Kirk had strengths in breaking down complex situations into small easy to understand steps that he has perfected.... 

Mark Emberson, Director, Service Development Transport for NSW

Kirk Penn Founder and Principal Advisory Consultant Service Mangement Specialists

Kirk Penn, Founder & Principal

Advisory Consultant

Kirk is a certified ITIL expert and Six Sigma Green Belt with 20 years of experience as a trusted advisor providing strategic guidance and delivering major process improvements for more than 20 enterprise organisations. He builds internal client teams & capabilities partners with external service providers and mobilises Service Management Specialist experts to deliver successful outcomes for his clients.

Service Management Specialists is a boutique IT Service Management consulting practice. We work to overcome IT challenges and business complexities by applying our IT service management domain expertise, collaborative strategic consulting work style to form a simple, clear and effective approach. We help our clients navigate on their own improvement journey - with a high emphasis on knowledge sharing and close guidance.
Our Vision

 

to simplify business process and create modern work practices that enable organisations to deliver more value.

Our Values

 

Thrive in complex situations

We thrive in complex and ambiguous situations - our goal is to create clarity & alignment.

Collaborative & Diverse

We understand how to collaborate. We work strategically and tactically to simplify challenges.

Customer Excellence

We focus on customer excellence. We develop trusted relationships with a broad range of stakeholders.

Innovative Leadership

We provide innovative leaders. We are passionate about customer success, emerging trends & disruptive technology

Structured & Creative

We are structured thinkers, highly creative problem solvers yet analytical with strong commercial acument

Our assignments are often extremely complex and require us to navigate, unpack and reveal insights across people, processes and technology - we are able to deliver value for our clients by anchoring to our values. 

case studies​

How a Large Real Estate Company Focused on Formalising ITSM to Gain Credibility with the Business Im...

How a Major Business Disruption was the Catalyst for Formalising the Major Incident Management Proce...

How IT Service Management Processes Became Critical to the Transition & Delivery of 12 Telco Service...

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