We have a specific Service Management requirement
You need specialist expertise for a defined challenge, initiative or piece of work.
SMS Premium Consulting Services
Specialist Service Management expertise - shaped around your specific requirement.
Not every Service Management challenge fits neatly into a packaged offering. SMS Premium Consulting Services gives you flexible access to experienced Service Management specialists for advisory, improvement and delivery requirements that need a more tailored approach.
How it works
- 1Understand
- 2Shape
- 3Engage
- 4Deliver
01 - What this helps with
When you know what you need - but it doesn't fit neatly into a predefined service.
We need additional capability
Your internal team has the direction but needs experienced Service Management expertise or additional capacity to help deliver it.
The requirement crosses multiple areas
The work spans process, people, technology or multiple Service Management capabilities and doesn't naturally sit within a single SMS offering.
We need someone who can step in and add value quickly
You need experienced specialists who can understand the environment, work with your people and contribute without creating unnecessary overhead.
02 - How it works
Start with the requirement - then shape the right engagement around it.
- STEP 01
Understand
We start by understanding the situation, desired outcome and where specialist support is required.
- STEP 02
Shape
SMS determines the expertise, scope and delivery approach that best fits the requirement.
- STEP 03
Engage
We bring in the right SMS specialist capability and work alongside your team, partners and stakeholders as required.
- STEP 04
Deliver
The engagement stays focused on the agreed outcomes, with the flexibility to respond as the requirement evolves.
03 - What you walk away with
The right expertise applied to the requirement you actually have.
- Specialist Service Management capabilityAccess experienced practitioners with deep expertise across Service Management, Service Delivery and Service Operations.
- A tailored approachThe engagement is shaped around your environment and desired outcomes rather than forcing the requirement into a predefined package.
- Practical supportAdvice and delivery grounded in real-world Service Management experience, with a focus on outcomes that can actually be implemented and sustained.
- Additional capacity where it's neededBring specialist capability into your team or initiative without needing to permanently build every capability internally.
- A collaborative delivery modelSMS can work independently, alongside your internal teams or with existing technology, consulting and delivery partners.
04 - Who this is right for
Premium Consulting Services is for organisations and partners with a Service Management requirement that needs specialist expertise and a tailored response.
IT & Technology Leaders
who need experienced Service Management support for a specific initiative or challenge.
Service Delivery & IT Operations Teams
who need additional expertise or delivery capacity to progress important work.
Technology & Consulting Partners
who need specialist Service Management capability to complement their own expertise on customer engagements.
Organisations with complex or unusual requirements
where a standard SMS offering isn't the natural fit and a tailored engagement makes more sense.
05 - Common questions
Common questions.
Anything else? Find a time and we’ll talk through the specifics of your environment.
SMS provides specialist expertise across IT Service Management, Service Delivery and Service Operations, including strategy, process and capability improvement, operating models, platforms, governance, operational optimisation and transformation initiatives.
Ready to move
Have a Service Management requirement that doesn't fit neatly into a box?
Tell us what you're trying to achieve. We'll help you determine the right way to approach it - whether that's a tailored consulting engagement or one of our existing SMS offerings.
Other ways SMS can help