We help IT leaders get clear on what’s getting in the way of great Service Delivery, identify where to focus, and turn that clarity into practical, measurable improvement.
Trusted by service teams at
How we help
Whether you're reshaping Service Delivery, preparing for what's changing, improving what you already have or navigating an ITSM platform decision, SMS brings independent expertise and a practical pathway forward.
How we work
Three steps that take a stuck improvement program to a working practice. We don’t hand over slides - we hand over working practices.
Establish what's really happening - through a structured assessment, your own operational data, or a deeper look at the practices that matter.
Turn the findings into agreed priorities and a practical, sequenced plan your organisation can actually act on.
Work alongside your team to make the improvement real, embed it in day-to-day ways of working, and build the capability to keep going.
Establish what's really happening - through a structured assessment, your own operational data, or a deeper look at the practices that matter.
Turn the findings into agreed priorities and a practical, sequenced plan your organisation can actually act on.
Work alongside your team to make the improvement real, embed it in day-to-day ways of working, and build the capability to keep going.
Case studies
Transport for NSW · Release & change management
Stabilised release management across one of Australia's largest passenger rail networks.
Kirk led the work that fundamentally changed how we run releases. Direct, practical, and stuck around long enough to make sure it actually worked.
- Alan Lowe, Sydney Trains
Testimonials
Feedback from the leaders and teams SMS has worked alongside - across enterprise, government and APAC Service Management programs.
“Kirk exemplifies professionalism. He is very well educated and knowledgeable in his field of Service Management, and is without question a senior expert in this field. His calm and pleasant demeanour when faced with any challenge, especially high-pressure situations, demonstrates a character that is only built through experience and awareness of how to attain the desired outcomes.”
Our experience
An independent Service Management advisory and delivery company - built through hands-on improvement across organisations of different sizes, industries and operating environments.
More about SMSStart with a conversation.
Tell us what’s happening, where you’re getting stuck or what you’re trying to improve. We’ll listen, ask the right questions and help you make sense of the most practical way forward.
Schedule a call