We don't trust the data
Information is incomplete, inconsistent or outdated, making it difficult for teams to rely on the CMDB when they need it.
CMDB Navigator
Build a CMDB and Configuration Management capability you can trust - and actually use.
Whether you're establishing a CMDB, trying to improve one that's already in place or struggling to get meaningful value from your configuration data, CMDB Navigator provides a practical pathway for strengthening the capability behind it.
How it works
- 1Understand
- 2Navigate
- 3Strengthen
- 4Embed
01 - What this helps with
When the CMDB exists - but confidence and value aren't where they need to be.
Ownership and governance aren't clear
Responsibility for maintaining data, relationships, standards and quality is fragmented or poorly understood.
We're not getting enough operational value
The CMDB is populated, but isn't meaningfully supporting Incident, Change, Problem, reporting, automation or operational decision-making.
We need to establish or reset the capability
You need a practical way to define what belongs in the CMDB, how it should be structured and how the capability will be governed and maintained.
02 - How it works
A practical pathway shaped around where your CMDB capability is today.
- STEP 01
Understand
We establish the current state, desired outcomes and the role your CMDB needs to play within Service Management and Service Operations.
- STEP 02
Navigate
SMS identifies the key capability, data, governance and structural considerations that need to be addressed.
- STEP 03
Strengthen
We work with your team to establish or improve the foundations, including areas such as ownership, governance, scope, data structure, relationships and supporting ways of working.
- STEP 04
Embed
Depending on the support required, SMS can provide guidance, work alongside your team or help implement the agreed capability so it becomes part of day-to-day operations.
03 - What you walk away with
A clearer, more practical CMDB capability built around how your organisation needs to use it.
- Greater confidence in your CMDBA clearer understanding of what the CMDB should contain, how information should be managed and what good looks like for your environment.
- Stronger governance and ownershipClearer accountability for maintaining configuration information, quality and ongoing capability.
- A practical structureGreater clarity around configuration scope, data structure, relationships and the foundations required to support operational use.
- Better alignment with Service ManagementA CMDB capability designed to support the practices and decisions that depend on trusted configuration information.
- A sustainable pathway forwardPractical guidance and foundations your team can continue to develop as the environment and maturity of the capability evolves.
04 - Who this is right for
CMDB Navigator is designed for organisations that need to establish, reset or get more value from Configuration Management.
Service Delivery & IT Operations Leaders
who need greater confidence in the configuration information supporting operational decisions and Service Management practices.
Configuration Management & CMDB Owners
who are responsible for improving governance, data quality, ownership and operational value.
Platform & Service Management Teams
who have invested in CMDB technology but need stronger capability around how it is structured, governed and used.
Organisations establishing a CMDB
who want practical foundations before allowing the capability to become unnecessarily complex.
Sound familiar?
CMDB Navigator answers this challenge.
05 - Common questions
Common questions.
Anything else? Find a time and we’ll talk through the specifics of your environment.
Both, but the emphasis is on capability rather than tooling. Technology matters, yet most CMDB problems come from scope, ownership, governance and data standards rather than the platform itself.
Ready to move
Let’s build a CMDB your teams can actually rely on.
Whether you’re establishing Configuration Management, resetting it or trying to get more value from what’s already there, CMDB Navigator can help you find the practical way forward.
Other ways SMS can help