We need to establish a practice
The capability is new, informal or largely dependent on individual knowledge and needs a clear, practical foundation.
SMS StarterKits™
Establish or strengthen essential Service Management practices - without starting from scratch.
SMS StarterKits provide a practical, proven foundation for building or refreshing individual Service Management practices. We bring the structure, guidance and specialist expertise - then work with your team to shape it around the way your organisation actually operates.
How it works
- 1Confirm
- 2Shape
- 3Establish
- 4Enable
01 - What this helps with
When a Service Management practice needs stronger foundations - but you don't need to reinvent the answer.
Our existing process needs a refresh
The practice exists, but documentation, roles, controls or ways of working are outdated, inconsistent or no longer fit for purpose.
We're spending too much time designing from scratch
Your team knows improvement is needed but needs a proven structure and specialist guidance to accelerate the work.
We need greater consistency
Different teams are approaching the same practice in different ways and need a common framework that works across the organisation.
02 - How it works
Start with proven foundations - then make them yours.
- STEP 01
Confirm
We understand your current environment, requirements and what the practice needs to achieve.
- STEP 02
Shape
SMS brings the relevant StarterKit framework, artefacts and specialist guidance, then works with your team to adapt them to your organisation.
- STEP 03
Establish
Together we define the process, roles, controls, measures and supporting ways of working required for the practice to operate effectively.
- STEP 04
Enable
We help prepare the capability for adoption and practical use, providing the guidance and knowledge your team needs to take it forward.
03 - What you walk away with
A practical Service Management practice that's ready to use - not another template sitting on the shelf.
- A fit-for-purpose practice frameworkA clear approach tailored to your organisation rather than a generic process copied from a framework.
- Defined roles and responsibilitiesGreater clarity around ownership, accountability and how people participate in the practice.
- Practical supporting artefactsThe process, controls, measures and supporting materials required to put the capability into operation.
- Greater consistencyA common way of working that reduces reliance on individual interpretation and tribal knowledge.
- A foundation you can continue to matureA practical starting point that can evolve as your organisation and Service Management capability develops.
04 - Who this is right for
StarterKits are designed for organisations that need to establish, formalise or refresh a specific Service Management practice.
Service Delivery & IT Operations Teams
who need practical foundations for an individual Service Management capability.
Practice & Process Owners
who are establishing a new practice or refreshing one that is no longer delivering the consistency or control required.
Organisations building Service Management capability
who want to accelerate development using proven specialist IP rather than starting with a blank page.
Sound familiar?
SMS StarterKits™ answers these 2 challenges.
05 - Common questions
Common questions.
Anything else? Find a time and we’ll talk through the specifics of your environment.
SMS StarterKits are available across core Service Management practices including Incident, Request, Change, Release, Event, Problem, CMDB & Configuration Management, with the appropriate scope shaped around your requirements.
Ready to move
Don't start with a blank page.
If you need to establish or refresh an important Service Management practice, SMS StarterKits can give your team the structure, expertise and practical foundations to get moving faster.
Other ways SMS can help