Transformation Foundations 

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Get the most from your ITSM Investments

The Transformation Foundations package evaluates your current people, processes, technology and identify roadblocks and places for improvement. We apply our ITSM and ITIL based expertise to help you overcome common challenges, speed up your improvements, and reduce outdated and complex ways of working.

We quickly assess your current situation and guide you through what needs to happen to overcome complex, outdated ways of doing things.

The Transformation Foundations package provides you with a detailed understanding of your organisations current ITSM including people, policies, processes, partnerships, communications, and technologies.

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Assess

By evaluating your people, processes, and technology, you can identify areas for improvement, set realistic goals, and measure progress. This will enable you to make data-driven decisions that will help you grow and succeed in the long run. 

Review

Undertaking a formal review of your position helps you make informed decisions. By having a clear understanding of your business performance and the market, you can make data-driven decisions that will help you achieve your goals and drive growth.

Align

Align includes planning and creating a roadmap that outlines the steps needed to implement ITSM best practices and improve the delivery of IT services. The Align phase helps streamline processes and reduce inefficiencies, leading to improved service quality and customer satisfaction.

Pic15 Align ITSM to Business & Transformation goals
Pic15 Reveal opportunities to expand and grow
Pic15 Awareness of strengths and weaknesses
Pic15 Identify critical improvement areas
Pic15 Provides foundations for smart business decisions
Pic15 Discover Insights into overall operational health

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Assess | Review | Align 

ITSM Controls Base Package Options
  • Incident Management & Service Desk Services
  • Major Incident Management
  • Service Portal, Service Catalogue & Service Request Management
  • Change Management
  • Problem Management
  • Configuration Management Database (CMDB)
  • Service Asset & Configuration Management Process 
Additional Options
  • Knowledge Management
  • Event Management
  • Demand Management
  • Release Management
  • IT Services / Business Process Alignment 
  • IT Service Continuity Management
  • IT Service Continuity Management

 

 

 

The Transformation Foundations Package provides you with:

1. Current State Maturity Scan Report

By evaluating your people, processes, and technology, you can identify areas for improvement, set realistic goals, and measure progress. This will enable you to make data-driven decisions that will help you grow and succeed in the long run. 

2. Summary Recommendations Presentation Pack

Undertaking a formal review of your position helps you make informed decisions. By having a clear understanding of your business performance and the market..

3. ITSM Roadmap & Improvement Plan

Align includes planning and creating a roadmap that outlines the steps needed to implement ITSM best practices. The Align phase helps streamline processes and reduce inefficiencies, leading to improved service quality and customer satisfaction.