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July 7, 2020

Let’s face it: time is money. It sounds cliche, but there are few statements about time that is more true than that. 

When it comes to the internal processes that make your company tick, throwing away extra time with inefficiencies or unnecessary tasks is the same thing as throwing away money, and bottom line profits.  

And yet on the other side of the coin, no company - no matter how big or small -...

June 29, 2020

While the idea of an annual hack-athon or company ideation competition can appeal as a great idea for many organizations attempting to keep up, in a lot of cas

June 17, 2020

While it’s only natural for corporate leaders to get excited about the latest technology, Modern Service Management continues to evolve as the essential element

June 17, 2020

A ‘High Performing Team’ is commonly used within the corporate environment. It's often used as a desired target during a transformation or people focused impro

August 15, 2019

Can the convergence of Social Media and Service Management compliment the employee experience, convert to more sales and provide an enhanced level of connectedness internally and externally with an organisation?

February 6, 2019

The latest foundation of young Australians (FYA) 2018 report reveals that only 50% of 25year olds are working full-time, this is down 57% compared to 2006.  

This report echoes a realisation that the modern workplace is driving a new profile of employee with an increased awareness, independence, self-responsibility and confidence to choose the types of work they do and the types workplaces they choose to work from.

This new leve...

October 1, 2018

The Service Integration and Management (SIAM) framework is not new, however, in recent years, while organisations (including service providers) have focused on maturing their own internal IT Service Management capabilities,  SIAM has continued to progress, becoming more widely-adopted and establishing itself as the formal framework for service providers and its customers to operate within.  When implemented correctly, SIAM est...

September 1, 2018

So your Digital Transformation strategy is set and your Transformation objectives are clear: 

• Deliver faster, reliable and secure services for less cost

• Deliver a modern and consumer-like user experience while interacting, requesting and consuming IT Services

• Ensure that IT is well positioned to respond to customer demand

• Drive more insightful and meaningful business partnering

A Digital Transformation is typically a medium...

July 31, 2018

Here are a 8 simple techniques that will help you to identify and kick start your Quick Win activities. The sequence of these techniques is not really mapped out in any particular order; however if you follow the logical flow outlined below it will give you maximum benefit.

1. Prioritize your Major Goals; remember your major goals are the major outcomes you are planning to achieve, e.g. Implement Change Management.

2. Estimate t...

June 30, 2018

If you have been reading my blogs over the past few months you will know that I often emphasis maturing Service Management capabilities to improve service and customer satisfaction. The fact is by improving and investing in a formal maturity path you are adding depth to your service offerings and enabling you and your organization to become one step ahead of your competitors, and potentially opening up lucrative new revenue st...

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