SMS Gameplan provides a clear and defined approach for ITSM improvements, saving time and defining a clear approach forward. It identifies opportunities for improvement and uplift in alignment with strategic goals (People, Process, Tools, and Service Providers)

What Challenges Does Gameplan Overcome?

➡️ Lack of Clear Vision and Strategy: Many organisations struggle with defining a clear vision and strategy for their IT Service Management (ITSM) improvement. SMS Gameplan assists by guiding them through a structured process to articulate their goals, identify areas for improvement, and develop a roadmap tailored to their specific needs and objectives.

➡️ Difficulty in Implementation and Execution: Even with a well-defined strategy, implementing and executing ITSM improvements can be daunting. SMS Gameplan provides a systematic approach to translate the strategic roadmap into actionable steps, ensuring alignment with organisational goals, resource optimisation, and effective change management.

➡️ Monitoring and Measuring Progress: Continuous improvement is essential in ITSM, but tracking progress and measuring the impact of initiatives can be challenging without a robust monitoring and review mechanism in place. SMS Gameplan establishes frameworks for monitoring progress, collecting relevant data, and conducting periodic reviews, enabling organisations to stay on track, identify areas for adjustment, and demonstrate the value of their ITSM investments.

How does it work?

SMS works closely with you and your team through the following steps:

1. Discovery Sessions: We kick off with two guided discovery sessions facilitated by SMS. These sessions involve diagnostics and questionnaires designed to gather essential information about your business, technology and digital transformation objectives and current IT Service Management (ITSM) landscape.

2. Roadmap Development: Based on the insights gathered during the discovery sessions, SMS develops a comprehensive ITSM improvement roadmap. We then provide you with a review session to ensure alignment with your goals and needs. Once finalised, SMS facilitates final sign-off, ensuring everyone is on the same page moving forward.

3. Ongoing Review and Evaluation: SMS doesn't stop at deliverying you a roadmap. We provide you with an ongoing approach for review and evaluation through our Continous Service Improvement (CSI) Check-In Template. This ensures that you have a structured mechanism in place for continuous improvement, allowing you to adapt and evolve your ITSM practices over time in alignment with your strategy and objectives.