Catalogue Clarity

A simple and defined approach for assessing, reviewing & improving your service portal & service catalogue.


Unlock the full potential of your IT Service Catalogue and Portal with SMS Catalogue Clarity. Our proven methodology assesses, reviews, and creates a custom improvement plan, transforming your service delivery into a streamlined, user-friendly experience.

SMS Catalogue Clarity provides a clear understanding of current Service Portal and Service Catalogue maturity. It identifies opportunities for improvement and uplift in alignment with strategic goals. Catalogue Clarity provides a clear roadmap of tasks and activities for end user experience, workflow optimisation, automation opportunities, search, forms and reporting improvements.

How does it work?

Our methodology is straightforward yet powerful, focusing on a comprehensive 6-point assessment to uncover the true potential of your IT Service Catalogue and Portal. This detailed evaluation lays the groundwork for a custom improvement plan, tailored specifically to align with your business objectives and operational needs.

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What Challenges Does Catalogue Clarity Overcome?

  • Overall Presentation: Elevate the look and feel of your service catalogue and portal to reflect the high standards of your business.
  • User Experience Consistency: Create a frictionless journey for requesting and ordering services, ensuring users come back time and again.
  • Engagement and Accessibility: Make your portal the go-to resource for your staff, encouraging active engagement through intuitive design and easy navigation.
  • Simplification and Efficiency: Streamline the path to service requests and information, cutting down on unnecessary complexity and enhancing overall productivity.

Who is it for?

Whether you're an IT or Business Manager, Service Desk Manager, Business Architect, or a C-level executive looking to refine your IT service delivery, SMS Catalogue Clarity has the expertise and tools to make your goals a reality.

Embrace the future of IT Service Management with SMS Catalogue Clarity. Our team is ready to guide you through every step of the journey, ensuring your IT Service Catalogue and Portal not only meet but exceed the expectations of your users and align seamlessly with your business goals.

Ready to get Catalogue Clarity?

Contact us today to learn more about SMS Catalogue Clarity and how we can elevate your IT service delivery to new heights of success.