SMS Catalogue Clarity provides a clear understanding of current Service Portal and Service Catalogue maturity. It identifies opportunities for improvement and uplift in alignment with strategic goals. Catalogue Clarity provides a clear roadmap of tasks and activities for end user experience, workflow optimisation, automation opportunities, search, forms and reporting improvements.

How does it work?

Our methodology is straightforward yet powerful, focusing on a comprehensive 6-point assessment to uncover the true potential of your IT Service Catalogue and Portal. This detailed evaluation lays the groundwork for a custom improvement plan, tailored specifically to align with your business objectives and operational needs.

What Challenges Does Catalogue Clarity Overcome?

• Overall Presentation: Elevate the look and feel of your service catalogue and portal to reflect the high standards of your business.
• User Experience Consistency: Create a frictionless journey for requesting and ordering services, ensuring users come back time and again.
• Engagement and Accessibility: Make your portal the go-to resource for your staff, encouraging active engagement through intuitive design and easy navigation.
• Simplification and Efficiency: Streamline the path to service requests and information, cutting down on unnecessary complexity and enhancing overall productivity.