ITSM Starter Kits
ITSM Policies, Processes and Documentation
The need for traditional IT Service Management processes hasevolved. The Modern approach to adopting out of the box ITSM best practice technology solutions continues to provide value, finally the same approach can be adopted for the development and refinement of ITSM Policies, Processes and ITSM based support documentation.
ITSM Starter kits provide a tangible set of foundational process templates and capabilities that help organisations to create, implement and uplift ITSM capabilities fast and in alignment with their specific needs.
ITSM Starter Kits are designed with a focus on quality, speed and agility - reducing the need to get bogged down developing good practice policies, processes and critical documentation from scratch. Each Process starter kit is modernised to meet the needs of the fast-moving agile ways of working environment and aligned to good practices.
ITSM Starter kits are an excellent option for start up’s or organisations building green field digital products separate to their existing capabilities or for organisations who have a need to refresh their existing ITSM capabilities.
ITSM Process Starter Kits are available for:
Service Request Management
Foundational ITSM Policies, Processes & Supporting Documentation
- The ITSM Starter Kits examples Include:
- Policy Documents
- Process Documents
- Notification Response Templates
- Service Support Templates
- Escalation Path (Hierarchical / Functional)
- Impact & Urgency Tables
- Service Level Agreements
- Reporting & Dashboards
- Organisational Change Documentation & Artefacts
- Internal Process Intranet Page Content
- Process Explainer Content
- Process Workflow Graphics
- Process role explainers & RACI's
- Process Role Descriptions