Digital Transformation - Marathon or Sprint?
So your Digital Transformation strategy is set and your Transformation objectives are clear:
•...
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Out of the box IT Service Management Solutions
I recently worked with a client who had previously decided to purchase an out of the box Service...
Dropping Technology Alone, won’t be enough for the future
Technology is a broad term today and in the future the word 'Technology' will become even...
Dealing with the ego when implementing Service Management
When dealing with any type of change especially significant change within an organisation,...
Process Improvement is a Journey
Business Process Improvement is a journey, and one every organisation should be committed to, if...
IT Service Management - are you a Visionary or a Doer?
What role are you playing in implementing or enhancing your IT Service Management...
Don’t Implement ITIL - Commit to Process Improvement
If you have ever walked away from a conference, read a magazine article or had a colleague,...
Maturing your ITSM capabilities a potential lucrative Revenue Stream
If you have been reading my blogs over the past few months you will know that I often emphasis...
Service Management: The Importance of Early Sponsor Engagement
IT Service Management (ITSM) initiatives can be complex and challenging, but they are essential...