Process Improvement is a Journey
Business Process Improvement is a journey, and one every organisation should be committed to, if...
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IT Service Management - are you a Visionary or a Doer?
What role are you playing in implementing or enhancing your IT Service Management...
Don’t Implement ITIL - Commit to Process Improvement
If you have ever walked away from a conference, read a magazine article or had a colleague,...
Maturing your ITSM capabilities a potential lucrative Revenue Stream
If you have been reading my blogs over the past few months you will know that I often emphasis...
Service Management: The Importance of Early Sponsor Engagement
IT Service Management (ITSM) initiatives can be complex and challenging, but they are essential...