Service Management Specialists Blog

Looking to inspire and inform, our blog explores a diverse range of topics, from personal growth and wellness to technology and current events.

5 Tips for Simplifying Complex Process while Balancing your Day Job

3 Jul 2023

Kirk Penn, Principal Advisory Consultant

Let’s face it: time is money. It sounds cliche, but there are few statements about time that...

#ITProcessImprovement, #digitaltransformation, #modernservicemanagement, #ITIL, #Innovation, ITSM, #ServiceManagement, #SimplifyingComplexProcesses

5 Tips for Developing Service Specific SLA's

2 Jul 2023

Kirk Penn, Principal Advisory Consultant

In recent years, businesses have raised their expectations for IT performance, key inputs into...

#ITProcessImprovement, #digitaltransformation, #modernservicemanagement, #ITIL, #Innovation, ITSM, #ServiceManagement, #SimplifyingComplexProcesses

8 Quick Win Techniques for ITSM Success

1 Jul 2023

Kirk Penn, Principal Advisory Consultant

Are you looking for ways to identify and kickstart your quick win activities? Here are some...

#ITProcessImprovement, #digitaltransformation, #modernservicemanagement, #ITIL, #Innovation, ITSM, #ServiceManagement, #SimplifyingComplexProcesses

Developing an Effective ITSM Process Model: Key Steps and Best Practices

30 Jun 2023

Kirk Penn, Principal Advisory Consultant

Developing an IT Service Management (ITSM) process model is a crucial step in implementing an...

#ITProcessImprovement, #digitaltransformation, #modernservicemanagement, #ITIL, #Innovation, ITSM, #ServiceManagement, #SimplifyingComplexProcesses

Top Tips for a Successful ITSM Implementation: "Insights for Implementers"

29 Jun 2023

Kirk Penn, Principal Advisory Consultant

As an IT Service Management (ITSM) implementer, your job is to ensure that IT services are...

#ITProcessImprovement, #digitaltransformation, #modernservicemanagement, #ITIL, #Innovation, ITSM, #ServiceManagement, #SimplifyingComplexProcesses

Striking the Balance ITSM: Demarcations Between Building Baseline Capability and Continuous Improvement

28 Jun 2023

Kirk Penn, Principal Advisory Consultant

Building Baseline Capability and Continuous Improvement are two essential components of an IT...

#ITIL, ITSM, Service Management

Unlocking Service Management Growth: Strategies for Success

27 Jun 2023

Kirk Penn, Principal Advisory Consultant

As businesses grow, their IT Service Management (ITSM) needs evolve and become more...

#ITIL, ITSM, Service Management

Overcoming Ambiguity with SIAM: 5 Considerations for more meaninful Service Provider Partnerships

26 Jun 2023

Kirk Penn, Principal Advisory Consultant

The Service Integration and Management (SIAM) framework is not new, however, in recent years,...

#ITProcessImprovement, #digitaltransformation, #modernservicemanagement, #SIAMfoundations, "ITSM Transition & Process Implementation", #serviceproviderpartnerships

5 tips for developing an Innovation Culture

25 Jun 2023

Kirk Penn, Principal Advisory Consultant

While the idea of an annual hack-athon or company ideation competition can appeal as a great...

#ITProcessImprovement, #digitaltransformation, #modernservicemanagement, #SIAMfoundations, "ITSM Transition & Process Implementation", #serviceproviderpartnerships

25 Reasons Why Modern Service Management is the essential element to Digital Transformation

24 Jun 2023

Kirk Penn, Principal Advisory Consultant

While it’s only natural for corporate leaders to get excited about the latest and greatest...

#ITProcessImprovement, #digitaltransformation, #modernservicemanagement, #ITIL, #Innovation, ITSM, #ServiceManagement, #SimplifyingComplexProcesses

11 Charateristics of a High Performing Team

23 Jun 2023

Kirk Penn, Principal Advisory Consultant

A ‘High Performing Team’ is commonly used within the corporate environment. It's often used as...

#ITProcessImprovement, #digitaltransformation, #modernservicemanagement, #ITIL, #Innovation, ITSM, #ServiceManagement, #SimplifyingComplexProcesses

How Modern Service Management can help to retain High Performing Talent

22 Jun 2023

Kirk Penn, Principal Advisory Consultant

The latest foundation of young Australians (FYA) 2018 report reveals that only 50% of...

#ITProcessImprovement, #digitaltransformation, #modernservicemanagement, #ITIL, #Innovation, ITSM, #ServiceManagement, #SimplifyingComplexProcesses

Digital Transformation - Marathon or Sprint?

21 Jun 2023

Kirk Penn, Principal Advisory Consultant

So your Digital Transformation strategy is set and your Transformation objectives are clear:

•...

#ITProcessImprovement, #digitaltransformation, #modernservicemanagement, #ITIL, #Innovation, ITSM, #ServiceManagement, #SimplifyingComplexProcesses

Out of the box IT Service Management Solutions

20 Jun 2023

Kirk Penn, Principal Advisory Consultant

I recently worked with a client who had previously decided to purchase an out of the box Service...

#ITProcessImprovement, #digitaltransformation, #modernservicemanagement, #ITIL, #Innovation, ITSM, #ServiceManagement, #SimplifyingComplexProcesses

Dropping Technology Alone, won’t be enough for the future

19 Jun 2023

Kirk Penn, Principal Advisory Consultant

Technology is a broad term today and in the future the word 'Technology' will become even...

#ITProcessImprovement, #digitaltransformation, #modernservicemanagement, #ITIL, #Innovation, ITSM, #ServiceManagement, #SimplifyingComplexProcesses

Dealing with the ego when implementing Service Management

18 Jun 2023

Kirk Penn, Principal Advisory Consultant

When dealing with any type of change especially significant change within an organisation,...

#ITProcessImprovement, #digitaltransformation, #modernservicemanagement, #ITIL, #Innovation, ITSM, #ServiceManagement, #SimplifyingComplexProcesses

Process Improvement is a Journey

17 Jun 2023

Kirk Penn, Principal Advisory Consultant

Business Process Improvement is a journey, and one every organisation should be committed to, if...

#ITProcessImprovement, #digitaltransformation, #modernservicemanagement, #ITIL, #Innovation, ITSM, #ServiceManagement, #SimplifyingComplexProcesses

IT Service Management - are you a Visionary or a Doer?

16 Jun 2023

Kirk Penn, Principal Advisory Consultant

What role are you playing in implementing or enhancing your IT Service Management...

#ITProcessImprovement, #digitaltransformation, #modernservicemanagement, #ITIL, #Innovation, ITSM, #ServiceManagement, #SimplifyingComplexProcesses

Don’t Implement ITIL - Commit to Process Improvement

15 Jun 2023

Kirk Penn, Principal Advisory Consultant

If you have ever walked away from a conference, read a magazine article or had a colleague,...

#ITProcessImprovement, #digitaltransformation, #modernservicemanagement, #ITIL, #Innovation, ITSM, #ServiceManagement, #SimplifyingComplexProcesses

Maturing your ITSM capabilities a potential lucrative Revenue Stream

14 Jun 2023

Kirk Penn, Principal Advisory Consultant

If you have been reading my blogs over the past few months you will know that I often emphasis...

#ITProcessImprovement, #digitaltransformation, #modernservicemanagement, #ITIL, #Innovation, ITSM, #ServiceManagement, #SimplifyingComplexProcesses

Service Management Specialists Blog Posts

Service Management: The Importance of Early Sponsor Engagement

12 Jun 2023

Kirk Penn, Principal Advisory Consultant

IT Service Management (ITSM) initiatives can be complex and challenging, but they are essential...

#ITProcessImprovement, #digitaltransformation, #modernservicemanagement, #ITIL, #Innovation, ITSM, #ServiceManagement, #SimplifyingComplexProcesses

Kirk Penn, Principal Advisory Consultant

Service Management Specialists Blog

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