Service Management Specialists Blog

Looking to inspire and inform, our blog explores a diverse range of topics, from personal growth and wellness to technology and current events.

Service Provider Transition Success:

23 Oct 2024

Kirk Penn, Principal Advisory Consultant

Over the past 20 years of working with organisations to improve their Service Management, one...

#ServiceLevelAgreements, #serviceproviderpartnerships, TRANSITION SERVICES

26 Jun 2023

Kirk Penn, Principal Advisory Consultant

The Service Integration and Management (SIAM) framework is not new, however, in recent years,...

#ITProcessImprovement, #digitaltransformation, #modernservicemanagement, #SIAMfoundations, "ITSM Transition & Process Implementation", #serviceproviderpartnerships

25 Jun 2023

Kirk Penn, Principal Advisory Consultant

While the idea of an annual hack-athon or company ideation competition can appeal as a great...

#ITProcessImprovement, #digitaltransformation, #modernservicemanagement, #SIAMfoundations, "ITSM Transition & Process Implementation", #serviceproviderpartnerships