AI Isn't Intelligent Without Structure: Why Automation Fails in IT Service Operations (and How to Get It Right)
AI in IT service operations is being sold as a shortcut: fewer tickets, faster resolution, less...
Our blog explores the real challenges leaders face in Service Management and Service Delivery - from visibility and decision-making, to self-service, knowledge, AI, and operational improvement. We share practical insights, proven frameworks, and real-world perspectives to help organisations move from reactive operations to confident, scalable service delivery.
AI in IT service operations is being sold as a shortcut: fewer tickets, faster resolution, less...