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Why Shift Left Fails Before It Starts: The Real Role of Self Service & Knowledge
“Shift Left” in IT sounds simple: move prevention, detection, and resolution earlier - closer to...
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AI Isn't Intelligent Without Structure: Why Automation Fails in IT Service Operations (and How to Get It Right)
AI in IT service operations is being sold as a shortcut: fewer tickets, faster resolution, less...
Striking the Balance ITSM: Demarcations Between Building Baseline Capability and Continuous Improvement
Building Baseline Capability and Continuous Improvement are two essential components of an IT...
Unlocking Service Management Growth: Strategies for Success
As businesses grow, their IT Service Management (ITSM) needs evolve and become more...