Why Shift Left Fails Before It Starts: The Real Role of Self Service & Knowledge
“Shift Left” in IT sounds simple: move prevention, detection, and resolution earlier - closer to...
Our blog explores the real challenges leaders face in Service Management and Service Delivery - from visibility and decision-making, to self-service, knowledge, AI, and operational improvement. We share practical insights, proven frameworks, and real-world perspectives to help organisations move from reactive operations to confident, scalable service delivery.
“Shift Left” in IT sounds simple: move prevention, detection, and resolution earlier - closer to...